FAQ

FAQs

Are your remote control cars ready-to-run (RTR)?

Yes!
The vast majority of our models are sold as Ready-to-Run (RTR). This means they come with everything you need to start driving right out of the box, including the transmitter (controller), battery, and charger. Some advanced, professional-grade kits are clearly marked as "Kit" for enthusiasts who want to build from scratch.

What is your warranty and return policy?

All products purchased from us include a limited warranty of 90 days from the date of delivery, covering manufacturing defects only. The warranty does not cover:

• Damage caused by accidents, misuse, or improper maintenance.
• Consumable parts such as batteries, tires, and connectors.

Products altered or repaired by unauthorized personnel.


 

What countries do you ship to?

Our logistics currently cover 27 countries, including the United States, Canada, the European Union, and Japan. You can check on the order page whether delivery is available to your area.

How long will it take to receive my order?

All orders placed through https://haiboxing.com/ are processed within five (5) business days after payment confirmation. Orders received on weekends or public holidays will be processed on the next business day. Customers will receive an email confirmation once the order has been successfully processed.

How do I return a product?

Items must be returned within 30 days of receiving your order. Items must be returned in the same condition in which they were received, be unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Would you like to buy spare RC parts?
If you need parts for your HBX RC Car, search for the part you want on the Haiboxing official website: https://haiboxing.com/ 
RC Parts Category link: https://haiboxing.com/collections/haiboxing-rc-car-accessories-center 
 

Still got more questions? 

Reach out to our Customer Service teams dedicated to your own region:

United States: usa@haiboxing.com 

Canada: ca@haiboxing.com 

Europe: euro@haiboxing.com 

Japan: jp@haiboxing.com
 

You can also submit a Ticket here: https://support.haiboxing.com/hc/en-us/requests/new ; or reach us via the Contact Us form here: https://haiboxing.com/pages/rc-support-contact